Do you ship in my country?

Yes, we ship internationally. There is tracking on domestic orders and USPS Priority International. Please be aware of your own country's custom taxes upon entry, which you must pay.

How long will it take for my order to arrive?

Once fulfilled, First-Class USPS domestic mail takes anywhere from 1-3 days. International may take anywhere from 7-10 days, however countries mail systems vary per country. 

What is your return policy?

Planet i will happily authorize to process a Store Credit or Refund for any full priced product purchased from our online store within 14 days of the products original delivery date.

If you would like to return a product simply email us at [contact@we-are-planet-i.com] with your order number in the subject line, within 14 days for return delivery instructions. After the expiry of the 14 day period, no Refund or Store Credit can be offered. 

The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable, unless we deem the product faulty, in which case we will reimburse you for the product and shipping costs upon our inspection. 

Planet i can not be held responsible for any lost or undelivered returns; For this reason, we strongly recommend using a tracking service when sending the product back to ensure it’s safe delivery with us. 

You will receive your Refund or Store Credit once we have received and approved that the product is in it's original condition. A return processing time of up to 5 working days may apply.

Planet i reserves the right to refuse a refund if these terms are not met.